Milnthorpe Kennels and Cattery Policy Page

Health and Safety Policy

The health and safety of employees and visitors is important to Milnthorpe Kennels and Cattery.

We ensure all employees are aware of their safety responsibility to themselves and others.

As such working practices are risk assessed and training is given as necessary to ensure continued safety.

 

Environmental Policy

Milnthorpe Kennels and Cattery accepts its environmental responsibility to the society and future generations.
The management is committed to its environmental and social responsibilities based on principles of sustainable development.
Environmental considerations go hand in hand with a care and love of animals and our local and global community.
We work to introduce, improve and develop methods to support the following;
- Maintenance and development of habitats.
- Reduction in use of electricity through efficiencies and the introduction of alternative energy sources e.g. Solar
- Exploration of recycling opportunities in purchase, sale and use.
- Source, use and offer for sale materials that support our environmental aims, where their use does not compromise the standards of care and hygiene that are required by our customers.
- Reduction in use of water through efficiencies and introduction of alternative sources e.g. collection of rainwater.
We aim to achieve this with the direct involvement and support of our employees and contractors. This is done through development of an annual strategy and regular communication of progress and results.
We aim to keep our environmental successes as part of our marketing for the business as a whole.

Quality Policy

Milnthorpe Kennels and Cattery has the quality of the service we deliver at the centre of everything we do.
Quality to us means the welfare and health of all animals in our care and the delivery of good service to our customers from first contact, throughout their stay, as they go home
We work to introduce, improve and develop methods to support the quality of the service we deliver; 
- Training and development of staff to be able to apply and deliver high standards of animal care.
- Continual development of knowledge to maintain an up to date delivery of health and welfare through use of close contact with Veterinary Practices Locally, Membership of Trade Associations, Connections with local Animal Colleges and appropriate magazines and press.
- Application of knowledge through development and delivery of methods of work.
- The correct collection, recording and application of client’s instructions regarding the pets in our care.
- The correct explanation of our requirements (e.g. vaccinations, prices, opening times) in a friendly and knowledgeable manner.
- Continuous Improvement by a review of when things go wrong/ near miss in order to avoid re-occurrence of errors.
We aim to achieve this with the direct involvement and support of our employees and contractors. This is done through development of an annual strategy and regular communication of progress and results.